1. How Can I Hire/Book your Taxi in Melbourne?

At 13 Book Cab, booking our cabs in Melbourne is simplistic. You can book our cabs either online by filling our enquiry form provided at the home page or you can call us straightaway on our provided number 0435 984 197

2. Can I do pre-booking?

Yes, you can book our taxi service in advance. It is strongly recommended to do a booking at least a day or two, prior to your travel. With 13 Book Cab, you can make your booking a few months in advance. If you are busy and not able to do that, book 30-40 minutes in advance.

The older the booking will be, the more time will be allotted to us for your ride scheduling and the better we will assist you.

3. Will I get any Confirmation of Taxi Booking?

Yes, you will be informed about your booking status via email or SMS. The information of taxi and driver will be provided in detail.

4. What if I want to make changes in my reservation?

Don't worry! You can easily modify your booking. Simply visit our website and check the previous booking you made. You will find the taxi reservations that you have made with us. Make the changes and you are done.

It is suggested to make changes 24 hours before the scheduled pickup to avoid inconvenience.

5. What are your modes of Payment?

You can make a payment directly to our drivers after you reach your destination. We accept Credit cards, Debit Cards, Cab Charge and Cash.

6. Do I need to make any advance payment for pre-booking?

No, you don’t have to pay anything prior to your ride with us. Our drivers charge you at the end of your trip when you reach your defined destination.

7. Will my card and personal details be safe If I pay with my card?

Yes, the reservations you make with 13 Book Cabs are safe and secured. If you are filling enquiry form, you will have to enter your details.

These details are safe and not disclosed to any third party company. As far as the card details are concerned, you are provided with the secure interface to make payments.

8. Do I need to mention anything related to luggage?

Although it is not necessary yet it is recommended to mention it. In our website's form, you get a message box where you can define the number of bags or quantity of luggage you are carrying, the number of passengers, health concerns and any other information that you need to share for a comfortable journey.

This information will be helpful to us for sending the appropriate vehicle that is suitable for your ride.

9. What to do if my Flight is early, late or cancelled? Can I reschedule my Taxi Reservation?

It depends upon the availability. Although we provide rescheduling but if you want to reschedule during the peak time, then there is a possibility of unavailability of new transfer.

However, you can contact us and let us know about the changes in schedule so that we can check and arrange a new transfer for you before your arrival.

10. What to do if I am not able to track the driver?

If you are not able to track your driver's position, try to make a call to him on the number mentioned in the booking confirmation voucher.

If his number is out of reach or switched off, call our customer care (0435 984 197) straight away so that we can help you in a quick manner.

11. What to do, if I miss something in the taxi?

You don’t have to panic. If you have left something in the car mistakenly, call the taxi driver, in the first place. In the booking details email, the driver’s details will be mentioned.

If you are unable to do so, update us about the loss and we will let you know if we find anything.

12. Is your company driving licensed vehicles?

Yes, we are operating in Melbourne and it’s suburbs by adhering to all the government guidelines and with all necessary licenses.

13. What if anything happens to the vehicle during the journey?

At 13 Book Cab, we consider drivers qualified after examining them on 30 pointers. If anything happens to the vehicle during the ride, we will arrange another cab for you and ensure that you reach your destination on-time or with a minimum delay.

14. What areas are you serving in?

Currently, we are serving our taxi service in Frankston, Bayside, Bonbeach, Patterson Lakes, Seaford, Edithvale, Carrum, Chelsea, Aspendale, Cranbourne, Carrum Downs, Waterways, Mordialloc and Mornington areas.